Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • Every support request you submit to us will be replied to within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail needs additional assistance from a system administrator, we will without delay forward it and leave a comment to notify you that your issue is being examined. If you order the Administration Services package, any of the services included there will be carried out at a time of your liking.

  • Top quality support service

  • A Top–Class Customer Care Service

  • We’ll be available to you 24–7 to respond to any questions that you may have regarding our Online Control Panel and any of the apps that we have pre–installed for you on the server. If you also require assistance handling server management tasks, examine our Administration Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and restarting procedures, plus troubleshooting and installation services.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided our Online Control Panel with a comprehensive knowledge base, which offers extensive explanations of all its features and functions. Also, we have made in–depth video tutorials that will further show you how to carry out a certain operation or solve a typically encountered issue. All the how–to articles and the tutorial video clips are easily accessible from every Online Control Panel section via the Videos and Help buttons situated in the upper right corner.