There are several ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you select is a trouble ticket system. It’s the easiest correspondence channel for several reasons. If no help desk staff representative is free at the moment and they’re all occupied, a telephone call may not be answered, but a ticket will invariably hit home. Plus, you can copy & paste large pieces of information without needing to worry about printing errors, and if a particular problem needs more time to be fixed or a number of responses must be exchanged, all the information will be in the very same place, so each party can always see the comments written by the other one. The disadvantage of using tickets to contact your hosting company is that they’re usually separate from the web hosting platform, so if you need to supply information or to adhere to instructions, you’ll need to use at least two different admin interfaces and this number may increase if you want to manage several domains. In addition, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting around for a reply.
Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting services feature an integrated support ticket system, which is included in our in-house built Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia permits you to manage everything related to the hosting service itself in the very same location – payments, web files, e-mails, trouble tickets, etc., eliminating the necessity to go through different admin dashboards. If you have any technical or pre-sales questions or any problems, you can post a ticket with several clicks of the mouse without needing to sign out of your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of articles, which will supply you with additional info and which may help you fix any particular problem before you actually post a ticket. We guarantee a response time of maximum sixty minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we use is integrated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting, which suggests that you will not need a separate platform to contact our technical support staff – you can do that on the spot as soon as you confront an obstacle. Posting a new ticket requires a couple of mouse clicks and finding an older one is equally simple. With our intelligent search option, you can quickly find any ticket that you have already opened. You can send a ticket at any given point in time since our customer support staff members are at your service 24-7-365 and answer in no more than 60 minutes, even though it rarely takes that much to get assistance. With Hepsia, you’ll have everything in one single location and you can forget about needing to log in and out of 2 or more platforms to solve a simple issue.