The presence of the customer and technical support that a cloud web hosting company provides can tell you a lot about the services that they offer as well. If you're allowed to use only e-mails or tickets, you have most likely come across a reseller and not the actual web hosting provider. If this is the case, you'll have to wait for several days in order to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to consult with the real hosting company for extra help. When the provider can provide different ways of communication with fast response time which are available at any moment, they are almost certainly the top provider, not just a reseller. Which means that you will enjoy well-timed assistance and quality support since they will have direct access to the servers where your account will be created. Regardless of the problem - technical or sales, it's always better to contact your website hosting company directly using your preferred way of communication.
24/7 Customer Support in Cloud Web Hosting
All our cloud web hosting services come with 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our web hosting services before you make a purchase or you are a current customer and you have a question or some problem, you are able to contact us anytime, which includes weekends and holidays. We have many channels to get in touch with us - a couple of phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical matters or any issues which require additional time to investigate and deal with. Unlike various other website hosting providers, our trouble tickets have a warranted max response time of just one hour, which means that whatever your trouble is, it will be resolved on time and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you're able to take advantage of our 24/7 tech support services even on official holidays. All of your web sites will be available all of the time and so will we. With many different connection options, you can select the easiest method to get in touch with us and learn more about our solutions if you do not have an account yet, or get support in case you are already among our customers. You'll be able to call us, have a chat with a live representative, send an e-mail or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature a one-hour response time warranty, though it rarely takes more than 20 minutes to get assistance whatever the complexity of the issue. Using our customer and tech support services, we'll be there for you anytime you need us, not several days after that.
24/7 Customer Support in VPS
Every virtual private server plan that we provide comes with 24/7 customer and technical support, which means that if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to get in touch with us at any time, even holidays and weekends. For your convenience, we provide different means of communication - phone support with several local numbers internationally, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems since it'll be easier to keep track of what is going on. The maximum warranted reply time for all of the emails and tickets is 60 minutes, but it rarely takes that long to receive support. When you obtain the Managed Services upgrade that we provide, our administrators will also assist you with any third-party software issues.
24/7 Customer Support in Dedicated Hosting
With a 1 hour maximum response time guarantee, you will enjoy quick support when you purchase a dedicated server from our company. Our customer and technical support crews are available 24/7/365, which means that when you open a support ticket via your billing account or you send an email message about any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will receive a response within one hour, even during holidays. Our ticketing system is the better option if the matter involved requires more time to be solved or in case it has to be given to our administrators, because it is much easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to call us or talk to a live representative using our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 too.